Complaints Procedure
How to raise a complaint and what to expect from our process.
Japan Sales & Lettings Agency Ltd is committed to providing a high standard of service to all our clients. If you are unhappy with any aspect of our service, we want to hear from you so that we can put things right.
How to Make a Complaint
Contact us directly
Please raise your complaint with us in the first instance. You can contact us by email at hello@japansla.com or by telephone on 020 8993 6100. Please provide as much detail as possible, including any relevant dates, property addresses and the names of any staff members involved.
Acknowledgement
We will acknowledge your complaint within 3 working days of receipt and confirm who will be handling it.
Resolution
We aim to resolve your complaint within 15 working days. If we need more time to investigate, we will let you know and keep you updated on our progress.
If you are not satisfied
If you are not satisfied with the outcome of your complaint, you may refer the matter to the Property Redress Scheme, of which we are a member. You can contact them at www.theprs.co.uk.
Professional Membership
Japan Sales & Lettings Agency Ltd is a member of Propertymark, the leading professional body for estate and letting agents. Our membership means we adhere to a strict code of conduct, maintain client money protection, and are committed to the highest standards of professionalism.
Contact Details
Japan Sales & Lettings Agency Ltd
8 Station Parade, Uxbridge Road, London W5 3LD
Email: hello@japansla.com
Telephone: 020 8993 6100